Terms and Conditions of Tavula

These Terms and Conditions (“Terms”) govern your use of Tavula’s Services (“the Service”) provided by Tavula, located at Capellan Puistotie 3, 00540 Helsinki, Finland, and the rights and obligations between Tavula and users of the Service.

Please read these Terms carefully before using the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not use the Service.

1. User Eligibility

1.1 By using the Service, you represent that you are of legal age to enter into a binding agreement. 

2. Privacy Policy

2.1 Your use of the Service is also governed by our Privacy Policy, which is available at https://en.tavula.fi/privacy-policy/. Please review this policy to understand how we collect, use, and protect your personal information.

3. Content

3.1 You agree not to use the Service for any unlawful or unauthorized purpose, or to engage in any activity that violates these Terms or any applicable laws.

4. Right of Cancellation 

4.1 Tavula’s Right of Cancellation: Tavula has the right to refuse a confirmed Service within seven (7) days of Serivce confirmation, without incurring any compensation or liability to you, if Tavula cannot reasonably fulfill the order.

4.2 Consumer Right of Cancellation: If you are a consumer under the Consumer Protection Act (38/1978), you understand and accept that delivery of the order may commence immediately after the order has been agreed upon. By agreeing to the order with Tavula, you give explicit consent to start delivery immediately upon order confirmation. As a consumer, you have the right to cancel the order within fourteen (14) days of order confirmation, even if the fulfillment of the order was initiated upon your request before the end of the cancellation period (Consumer Protection Act 6:14§). In this case, you must pay Tavula a reasonable compensation (50 % of agreed Service price) for the fulfillment of the contract (Consumer Protection Act 6:19§). You do not have the right of cancellation if your order has been fully performed or if you order content delivered immediately (Consumer Protection Act 6:16§).

4.3 Right of Cancellation for Legal Entities: Legal entities do not have the right of cancellation.

5. Complaints

5.1 You can make a complaint directly to Tavula’s customer service at laura@tavula.fi without undue delay. A complaint must be made within fourteen (14) days of the order or its part being delivered.

Tavula always aims to make corrections to the Service until you are satisfied. However, if you remain dissatisfied with your order, you will receive a refund upon written complaint sent to the above-mentioned address within fourteen (14) days of the order or its part being delivered. After a complaint is made, Tavula will discuss with you why you were not satisfied with your order and offer an opportunity to make corrections. If, after this, you are still not satisfied with your order, we will refund 100% of your order price. If we refund you, you are not entitled to use the delivered material in any way. Tavula will also not use the material in any way.

By using the satisfaction guarantee, you commit not to use the delivered Service/order/material. If you use the Service/order/material, you forfeit your right to the satisfaction guarantee, and we cannot refund your order price.

6. Confidentiality

6.1. Tavula commits not to disclose or use any confidential information received from you within the scope of this agreement for any purpose other than specified in this agreement unless you have given prior written consent. These restrictions do not apply to confidential information that 1. was already known to Tavula before the information was received from the disclosing party, 2. is publicly known at the time of disclosure or becomes publicly known later without violating the confidentiality obligations stated herein.

7. Limitation of Liability

7.1. You understand and accept that services purchased from Tavula cannot be used for purposes in which grammatical, content, or stylistic errors or delays in content can lead to financial or other economic losses, damages, personal injuries, or fatal injuries. If you use Tavula’s services for the purposes mentioned above, Tavula is not responsible for any losses, damages, or injuries incurred.

Under no circumstances is Tavula liable for any indirect or consequential damages that are related to or arise from services ordered under this agreement, their use, or reliance on them.

In no circumstances does Tavula’s liability for direct damages related to or arising from the services ordered under this agreement, their use, or reliance on them exceed the amount you have paid for the service (VAT 0%).

Tavula is not responsible for any material used from third parties.

7.2 Tavula will not be liable for any direct, indirect, special, punitive, or consequential damages resulting from your use of the Service.

8. Force Majeure

8.1 Neither party is responsible for the failure to fulfill its contractual obligations under this agreement due to force majeure, including but not limited to strikes, lockouts, labor disputes, natural disasters, pandemics, fires, floods, riots, war, and governmental actions. Relief from obligations is only valid for the duration of the force majeure. The party affected by force majeure shall make reasonable efforts to restrict or minimize the consequences of the force majeure. The party affected by force majeure must notify the other party promptly in writing of the commencement and termination of such conditions.

9. Other

9.1 Assignment of Agreement: The parties are not entitled to assign the agreement to a third party without the prior written consent of the other party. Any agreement transfer that violates these terms is void.

9.2 Subcontractors: Tavula may use subcontractors for providing the Service. However, Tavula has the right to, and will, not use subcontractors if:

(a) Tavula has signed a Non-Disclosure Agreement (NDA) with the customer that explicitly prohibits the use of subcontractors; or

(b) The customer has specifically requested that no subcontractors be used in the provision of the Service.

9.3 Amendments: Unless otherwise stated in these customer terms, the agreement may only be amended with the written consent of both parties.

9.4 Independent Contractors: The parties are independent contractors. The employees of one party are not considered employees of the other party. Nothing in this agreement creates a partnership or joint venture between the parties. Neither party is responsible for the debts or obligations of the other party.

9.5 Preservation of Rights: If either party does not enforce a provision of this agreement, it does not waive the right to enforce that provision later. If either party waives a provision in this agreement, it does not waive its right to enforce that provision for other or subsequent breaches or rights defined in this agreement.

9.6 Entire Agreement: This agreement and its appendices constitute the entire agreement between the parties. In case of a conflict between the order and these customer terms, these customer terms take precedence.

10. Agreements Provided by Customer

10.1 Tavula will adhere to any accepted and/or signed agreements that the customer has provided for the project. These agreements may include, but are not limited to, project specifications, confidentiality agreements, non-disclosure agreements (NDAs), and any other contractual arrangements. In the event of any inconsistency between these Terms and the customer-provided agreements, the terms of the customer-provided agreements shall prevail to the extent required.

This section ensures that Tavula will honor any agreements that the customer provides for the specific project, and in the event of any conflicts or inconsistencies, the customer-provided agreements will take precedence. Please ensure that this clause aligns with your business practices and legal agreements, and consult with a legal professional if necessary.

11. Changes to the Terms

11.1 Tavula reserves the right to update or modify these Terms at any time without prior notice.

12. Disputes

Disputes between Tavula and you will be governed by Finnish law, excluding its conflict of law provisions.

Disputes, disputes, and claims arising out of or in connection with this contract or its breach will be finally settled by arbitration in accordance with the rules of the Arbitration Board of the Central Chamber of Commerce. The arbitration court will consist of one (1) arbitrator, and the arbitration proceedings will be held in Helsinki. The language of the arbitration is Finnish.

In contrast, consumer customers may submit disputes to the Consumer Disputes Board for processing after contacting consumer advisory services. Contact information:

Consumer Disputes Board / www.kuluttajariita.fi Consumer Advisory Services / www.kuluttajaneuvonta.fi P.O. Box 306, 00531 Helsinki

Consumer customers may also file a lawsuit in the district court where the consumer customer’s place of residence is located.

13. Contact Information

13.1 For questions or concerns about these Terms, please contact us at laura@tavula.fi.

By using the Service, you agree to these Terms and Conditions.

These customer terms were created on October 23, 2023, and last updated on October 23, 2023